Managing Day-to-Day Challenges in the Workplace
1 Day Interactive Course
27 August 2026 (09:00- 15:30) Interactive Online Course
R 2,840.00
( incl VAT)
                                                 Â
Course Content
Module 1: How to deal with insubordination
- Introduction to insubordination (differences between insubordination, refusal, negligence, and impudence).
- Why do employees refuse to obey instructions?
- How do we deal with insubordination?
- Job descriptions and additional duties.
Module 2: How to deal with absenteeism
- Introduction to absenteeism.
- Company policies, procedures, and regulations (absenteeism policy).
- Absence from work and absence from overtime worked.
- Absence after permission has been refused.
- Abscondment
- How do we deal with absence and consequences of taking no action?
Module 3: Specific workplace issues and solutions
- Medical certificates (what constitutes a valid medical certificate, Traditional Healers, Clinic / Nursing staff notes).
- Identify and deal with the abuse of sick leave.
- Smoking in the workplace / Vaporizers (legislation and guidance on workplace policies).
Module 4: Misconduct, poor work performance or operational requirement?
- When to discipline, counsel or retrench and associated procedures (the differences between misconduct and incapacity and operational requirements).
Module 5: Discipline and dismissal for misconduct
- What is a dismissal in terms of section 186 of the LRA.
- Reasonable expectation of another fixed term contract or permanent employment.
- Automatic unfair dismissals in terms of section 187 of the LRA.
- Fair reasons for dismissal
- Disciplinary procedures prior to dismissal.
- The disciplinary code and employees that abuse it
- Warnings (including accumulative final warnings and the effect thereof)
- Suspending an employee.
- The notification and charges.
- External representation.
- The two phases of a disciplinary enquiry.
- The format of a disciplinary enquiry.
Module 6: Poor work performance counselling process and dismissal
- The cause of poor work performance
- The counselling process (procedures, timeframes, record keeping, warnings as part of counselling).
- The Dunning-Kruger effect and poor work performance.
- Ill health or injury resulting in poor work performance.
- Incompatibility (dealing with the misfit employee / conduct not compatible with company culture).
Module 7: Alcohol and drugs in the workplace
- OHSA General Safety Regulation 2A.
- The Zero Tolerance policy.
- Breathalyzers (do’s and don’ts).
- Cannabis and company policy.
- Proving under influence.
- Field sobriety tests.
Module 8: General Q&A session
- Questions and feedback - anything not dealt with during training.
- Frequently asked questions and answers section in workbook for reference purposes.
Purpose of the course:
The objective of this course is to provide a step-by-step guide on how to fairly and constructively deal with the most common challenges in the workplace.
The course will be useful for:
HR Managers, Line Managers, Supervisors and others dealing with personnel related matters such as workplace discipline and performance management.
Registration fee:
R 2,840.00 Per Delegate
- Includes course material and certificates. (Certificates will only be shipped within South African borders)
Course material will only be made available to paid participants.
Seats are limited. Early booking is essential.